General Policy

This Privacy Policy (“Privacy Policy”) discloses the practices of Ace Volley App. (“Ace”, “we”, “our” or “us”) concerning the information we obtain by and through your access to and/or use of: (a) the AceVolleyApp platform (“Platform”); (b) the website located at https://acevolleyapp.com including all subdomains (the “Site”); (c) the Ace mobile application (the “App”); (d) the content, functionality, and services offered by or through the Platform or the Site (collectively, the “Content”); and (e) any of our other services or products. The Platform, Site, App, Content, and any of our other services and products are collectively referred to herein as the “Services.”

Ace is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information that you share with us. The purpose of this Privacy Policy is to explain: (i) the types of information Ace obtains about visitors to our Site, users of our App, and users of our other Services; (ii) how the information is obtained; (iii) how it is used; (iv) the choices you have regarding our use of; and (iv) your ability to review and correct, the information. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you do not have permission to access and/or use the Services. By using the Services, you are accepting and consenting to the use of your information as described in this Privacy Policy.

The Ace Platform may be used and accessed by sports organizers who use the Ace sports management software to interact with sports registrants and/or by the sports registrants themselves. The term “sports registrants” refers to member account holders who are either: (A) sports registrants over sixteen (16) years of age; or (B) the parents or legal guardians of youth sports registrants under sixteen (16) years of age. As such, certain features of the Services may be offered to users directly by Ace, or through one or more third party league organizers who offer a white-label or private-label version of the Services to their respective sports registrants.

This Privacy Policy describes how Ace collects, manages, and uses information collected through the Services, but your use of and access to the Services may also be governed by additional policies or agreements entered into directly between sports registrants and organizers. Ace is not responsible for the practices of third parties that Ace does not own or control or individuals that Ace does not employ or manage. However, sports organizers agree to provide their respective sports registrants with at least the same level of protection as that provided to users by Ace by and through this Privacy Policy. If you have any questions about whether any third party sports organizer policies or agreements apply to your use of the Site, App, and/or Services, please contact the applicable sports organizer.

What information we collect

We collect personally identifiable information only when you provide it to us. If you do not wish for your personally identifiable information to be used or collected, please do not submit it to us. Do not submit personally identifiable information about others (for example, sports registrants) without their permission. Whether or not you choose to provide personal information is completely your own choice. But if you choose not to provide the information we request, you may be unable to use certain features of the Services. We collect several types of information from and about users of the Services, some of which is personally identifiable and some of which is non-identifying or aggregated, including information:

• by which you may be personally identified, such as name, e-mail address, telephone number, photographs, date of birth and any other identifier by which you may be contacted online or offline (collectively, “personal information”);
• that is about you, but individually does not identify you; and/or
• about your Internet connection and browser, as well the computer, mobile device and/or other equipment that you use to access the Services and your usage details.

We collect this information (i) directly from you when you provide it to us, (ii) automatically as you use the Services (which information may include usage details, Internet Protocol (IP) addresses and information collected through cookies and other tracking technologies); and (iii) from third parties (such as our business partners).

In connection with certain aspects of the Services, we may request, collect and/or display some of the following types of information from/about our registered users:

• Member Account Information: When you create a “Member Account” you may be asked to provide the following information: name, email address, phone number, organization name, role in organization, number of players in your organization, organization website and zip code. If you subscribe to paid features or functions of the Services, we may also collect billing information from you.
• Sports Organization Information: Through your use of our Services, we may also ask you to provide statistics, demographic information, and/or other information relating to your sports organization or your organization’s sports registrants. We collect this information to allow you to use more of the features and functions related to our Services, including scheduling, sports management and tracking tools. You should not submit any information regarding your organization or its sports registrants that you are not fully authorized to submit with the informed consent of the applicable sports registrants in each instance.
• We may also collect the following information from any visitor to our Site/user of our App, including, but not limited to, registered users:
• IP Address Information and Other Information Collected Automatically: Ace automatically receives and records information from your web browser when you interact with the Services and/or the Site, including your IP address and cookie information. This information may be used for service functionality, to help us understand how users access a website, to fight spam/malware, to facilitate the collection of data concerning your interaction with the Services or the Site and for other similar purposes.
• We may collect certain non-personally identifiable information about you and your mobile device when you access the App and/or visit certain App pages. This non-personally identifiable information includes, without limitation, the following information pertaining to your mobile device and your use of the App: (a) mobile device platform type; (b) mobile device identifier; (c) SDK version; (d) API key (identifier for the App); (e) App version; (f) the model type, manufacture and Android version of the mobile device; (g) your App session start/stop time and date; and (h) the actions taken while utilizing the App. We use the non-personally identifiable information identified in this paragraph to improve the design and content of the Services and to enable us to personalize your App experience. We also may use this information in the aggregate to analyze Services usage, alter existing Services and/or develop new or different Services. You understand and agree that we may send push notifications about the Services to you by and through your mobile device. Ace does not use geolocation technology to track App users’ locations.
• Metrics and Performance Statistics: Ace may collect and track metrics and performance statistics relating to use of the Services, App and Site, and Ace may use these metrics and statistics to generate analytics. This information may include, but is not limited to: (i) the IP address and physical location of the devices accessing the App and/or the URLs provided through the Services; (ii) the referring websites or services; (iii) the time and date of each access and the amount of time spent on certain sections of the App and/or Site. These metrics and analytics may be used by Ace and its partners to improve their respective websites, mobile applications and services and to conduct market research.
• Cookies: Our Site uses or may use “cookies” to gather non-personally identifiable information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. To find out more about cookies, please visit www.cookiecentral.com. Generally, we use cookies to store information about your preferences and activity during and after your visit to a website. Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of the Services that will not be available to you and some Site pages may not display properly. By using the Site and/or Services, you consent to Ace use of cookies.

You also may provide information to be published or displayed on public areas of the Services, to be transmitted to other users of the Services or to be transmitted to third parties (collectively, “User Data”). User Data that is posted on and/or transmitted by and/or through the services is done at your own risk. Although we limit access to certain information, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services. Therefore, we cannot and do not guarantee that User Data will not be viewed by unauthorized persons.

Behavioral Tracking: Ace does not place cookies or other tracking technology on the Site or in the App that tracks user activities after they leave the Site and/or exit the App, as applicable. Therefore, the Site and App do not respond to Do Not Track (DNT) signals.

However, event operators may use behavioral tracking, and some of their sites may employ Google Analytics and Google Ads scripts. Ace does not operate event operators’ websites. To learn more about how event operators may employ cookies, you should review the privacy policies found on their sites.

How do we use information about you

Generally speaking, we use the information from and about you to: (a) provide you with the features and functions of the Site, App and/or the Services; (b) communicate with you regarding our Services and/or events, and Ace and/or third party products, services, opportunities or promotions that may be of interest to you; (c) provide users with superior service and with information, opportunities and features targeted to your organization; (d) provide all visitors with a smooth, efficient, and personalized experience while using our Site, App and/or Services.

Following termination or deactivation of an account, we may retain information and content for backup, archival, audit or other business purposes, or otherwise in accordance with applicable laws. We may maintain anonymized, de-identified or aggregated data, including usage data, for analytics purposes. If you have any questions about data retention or deletion, please email us at: support@acevolleyapp.com.

How do we protect your information

We endeavor to safeguard and protect our users’ personal information. When users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). Where our registration/application process prompts users to enter sensitive data and when we store and transmit such sensitive data, that personal information is encrypted with advanced TLS (Transport Layer Security).

Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure. Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site, App, other Services or otherwise via the Internet or wireless networks, is done at your own risk.

Privacy Policy changes

This Privacy Policy may change from time to time. To improve the services and opportunities it can offer you, Ace may opt to expand its capabilities for obtaining information about users in the future. Ace will update this Privacy Policy continually to ensure that you are aware of developments in this area. We will post those changes on the Site and in the App so that you will always know what information we collect online on or through the Site, App and/or Services, how we use that information, and what choices you have with respect to same. Your continued use of the Site and the Services after we make changes is deemed to be acceptance of those changes; provided, however, that if the manner in which we use personal information changes, Ace will notify users by: (a) sending the modified policy to our users via e-mail; and/or (b) by any other reasonable means acceptable under applicable state and federal law. You will have a choice as to whether or not we use your information in this different manner and we will only use your information in this different manner where you opt-in to such use.